tag:blogger.com,1999:blog-6072420181476584961.post1043448285851379163..comments2023-11-05T04:01:12.146-05:00Comments on Ad Aged: Customer control.george tannenbaumhttp://www.blogger.com/profile/10974259094860905139noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-6072420181476584961.post-29220821716680124892009-05-21T13:48:02.756-04:002009-05-21T13:48:02.756-04:00Of all retail outlets the only one that I've found...Of all retail outlets the only one that I've found still focuses on the customer is Nordstom. They actually have sales people who seek you out and isles uncluttered enough to walk in. I'm a fan.Ed Keanenoreply@blogger.comtag:blogger.com,1999:blog-6072420181476584961.post-52387480823802395462009-05-20T00:33:51.988-04:002009-05-20T00:33:51.988-04:00The big promise that supposedly awaits us in Web 3...The big promise that supposedly awaits us in Web 3.0 is context: the ability to add intelligence to things like search. As your post astutely points out, not every comment merits a reply, yet in this twitter-fueled age, clients seem more anxious for knee jerk responses than ever. It's not even a response, it's pure reaction. <br />But not every wisp of smoke indicates a fire and not every complainer is a customer--some are just cranks. Unfortunately, it takes a wise--or at least confident--agency and client to discern the difference and these days, both are in short supply.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6072420181476584961.post-33132184509006366422009-05-17T15:08:00.000-04:002009-05-17T15:08:00.000-04:00amen! i used to work in a restaurant that was like...amen! i used to work in a restaurant that was like this, franny's in brooklyn. and they are doing reallly well financially, every night! look at all their reviews. frank bruni gave it a stellar one. but you have to sell the philosophy of such a place with stubborn in the face of hostility sometimes, and have undeniably great product to back it up. we got so much bad press b.c of our strictness when it first opened, but eventually won hard core fans who knew the deal, and people who trusted the journey b.c it was a really great journey, and lost the people we really didn't want there anyway. plus people love a touch of masochism... weird psychology at play of not being able to get what you think you want. i learned so much about human nature in consumer choices and selling product through story and by presenting a greater context from this restaurant experience. i wonder if the model works with mega-corps trying to swoon millions of diverse consumers. i think so.KAZZIECHAMELEONhttps://www.blogger.com/profile/10538350190931246502noreply@blogger.comtag:blogger.com,1999:blog-6072420181476584961.post-12495852068574808052009-05-17T13:02:00.000-04:002009-05-17T13:02:00.000-04:00For a nice take on "customer control" I recommend ...For a nice take on "customer control" I recommend this: http://ad-nauseam-original.blogspot.com/2009/05/what-social-marketing-can-learn-from.htmlbob hoffmanhttp://www.adcontrarian.comnoreply@blogger.comtag:blogger.com,1999:blog-6072420181476584961.post-72696975050231988702009-05-16T17:03:00.000-04:002009-05-16T17:03:00.000-04:00it's a wonderful movie. But it did not end in vict...it's a wonderful movie. But it did not end in victory and success. They lost it all.Tore Claessonhttps://www.blogger.com/profile/04978163002830730401noreply@blogger.com