Sunday, December 9, 2007
The Low-Bid Economy, Continued.
Way back in August--when the temperature was higher but the globe was some degrees cooler--I wrote about a phenomenon called "The Low-Bid Economy." http://adaged.blogspot.com/search?q=low+bid+economy
This weekend, I've been forced to attend a Bat Mitzvah in Ann Arbor, Michigan (that is not the start of a joke) and I've run head-long into another facet of the low-bid economy--the complete and utter lack of service.
I flew Northwest. Surly flight attendants. No service or accountability whatsoever. Seats literally crooked on their runners as low-bid workers try to jam in another couple of rows. A dirty plane. No food except $2 trail-mix, which really sounds like something a gerbil would eat.
Then the Hertz counter in the Detroit airport. A line of six customers. And one fat Hertz rep behind the counter unable to make the contract printer work. Three Hertz people milling about, complaining in loud voices about the cold. Or looking at USA Today on their computers. No sense in serving customers--they pay us to pass hours not help people.
Then the Marriott Courtyard Inn. One pimple behind the counter. She can't spell my name. Can't even bother to listen to it when I repeat it again. And I'm an "Elite" customer. Ha! A filthy hotel. Because why pay people a decent wage to clean? It is dirty. You are dirty after a shower. And if you are over 5'5" you have to bend to get your head under the showerhead. Low-bid, everybody down.
Then, an attempt to replace a broken cell-phone still on warranty at the T-Mobile store. "T" as in terrible service. Terrible attitude. Terrible. Terminal. Tacky. Tsurly. Trafe. The phone they sold you breaks, and you are inconvenienced. You get charged for shipping. You get no apology.
Dell has just awarded some billions in advertising to a new WPP group. If Dell does not become the "Nordstrom's" of the PC world, their market-share will continue to shrink.
The Low-bid world is a dirty, dumb and dispiriting place. A place where no one cares. We need an alternative.
Posted by George Tannenbaum at 10:06 AM