They're building an addition to a house across the street from us up here on the Gingham Coast. Since the cable companies--which rake in billions and are owned by billionaires--aren't regulated, the wires that connect the internet to the various homes and businesses around here are strung overhead, along with all sorts of other 19th-Century infrastructure.
Despite the obscene profits companies like Comcast make (doesn't it seem that every sports team and arena is owned by them) they haven't invested in burying their wires. Why invest when you have a monopoly.
In any event, our internet has been out for a week and I can find no one but a bot to talk to. Only the bot can't listen. It can only answer the questions it wants you to ask. It reminds me of a guy that worked for I resort I stayed in once. He'd walk around the pool in the afternoon, nominally surveying customers. "How's the service," he would ask. "Fantastic or amazing."
I finally found a phone number to speak to a tech person at comcast's nazi-rune-derived subsidiary xfinity. Of course, she was located in a call center 10,000 miles from my problem, and I could barely understand what she was saying due to her accent.
I thought for a moment about what if breaking up with another person was like breaking up with your internet (non)-provider. The dissolution might go like this:
BREAKEE: Hello, thank you for calling your girlfriend, xfinity. Right now, I'm offering one free mobile-line when you buy one for just $10/month.
BREAKER: Listen, I've had it. I want to break up. And never see you again, xfinity.
BREAKEE: This call may be monitored and recorded for training purposes.
BREAKER: Please don't record this call and use it for training purposes. Just let me out.
BREAKEE: Thank you for choosing xfinity, are you calling about your scheduled service on Friday between 10 and 12.
BREAKER: No. I want to discontinue our relationship. I want it ended. Over.
BREAKEE: Thank you for choosing xfinity. How can I help you today.
BREAKER: I want to drop your service. I'm done.
BREAKEE: I'm tech support, you can't break up with me. You'll have to call someone else to do that. [Gives 800 number.] Do you want to cancel your scheduled service call?
Thank you for choosing xfinity today. Is there anything else I can do for you?
BREAKER: [Hangs up and calls next 800 number.]
BREAKEE 2: Hello, thank you for calling your girlfriend, xfinity. Right now, I'm offering one free mobile-line when you buy one for just $10/month.
How can I help you today?
This call may be monitored and recorded for training purposes.
BREAKER: Yes, I want to discontinue your service now. I want no more to do with you.
BREAKEE 2: Please give me your name and address so I can verify your account information.
BREAKER: [information given.]
BREAKEE: I see you've been a customer for five years. Why are you leaving?
BREAKER: Because a truck knocked down one of your cables and you won't fix it. Your bots keep telling me to reset my modem.
BREAKEE: Have you reset your modem?
BREAKER: Listen, my wife and I both run small businesses out of our home. We can't function without internet. And you people won't listen to my problem or send someone out to fix it.
BREAKEE: You have someone scheduled to show up on July 4, between 10 and 2.
BREAKER: It's been a week. That's sucky service. I just want to discontinue. I want to be done.
BREAKEE: You have to pay your final bill through July 8.
BREAKER: That's fine. I just want to be done with you. Cancel everything.
BREAKEE: I can give you a $40 discount.
BREAKER: No. Just cancel my account.
BREAKEE: You own your modem, but you'll have to return your cable box to an xfinity store near you.
BREAKER: Fine. Is everything done. Are we finished?
BREAKEE: I can send a repairman out now and get it fixed.
BREAKER: No. I just want out.
BREAKEE: Well, I'll send a repairman out in case you change your mind.
BREAKER: You've heard the phrase "a day late and a dollar short?" Where were you a week ago?
BREAKEE: I can give you a $60 discount.
BREAKER: Are we done? Am I through with xfinity. Have you cancelled my accounts?
BREAKEE: Thank you for choosing xfinity.
--
I went to a company called GoNetSpeed.
They showed up in a day.
The technician showed up two hours early--and called me first.
He installed everything in about two hours.
He cleaned up after himself.
It seems, for now, a better alternative.